Based in our Aberdeen office, this role will be part of a small team who are responsible for delivering first line support, whilst seeking to improve the level of service provided to our clients.
Core duties include providing support in line with agreed operational targets and SLA’s. Document and escalate 2nd line customer support requests. Provide guidance internally and externally in the use and management of products and services and ensure internal support processes are followed and kept up to date in our Systems.
Any suitable candidates should have experience in a customer support role, experience using Microsoft office and an excellent telephone manner as well as face to face communication skills.
The role also contributes to our out of hours support service.
In return we offer an excellent package including private health insurance, pension and life insurance.
If you feel you are suitable for this role, please send a CV and covering letter to